CoachSquad Privacy Policy
At CoachSquad, your privacy is a top priority. We appreciate that you put your trust in us when you provide us with your information and we do not take this lightly. We do not compromise with your privacy.
INTRODUCTION
This Privacy Policy (the "Policy") applies to the CoachSquad software application ("CoachSquad," the "App," or the "Service"), which is operated and provided by InvisibleMatter LLC ("InvisibleMatter," "we,", "us," or "our"), a limited liability company located at 2499 East Willow St., Long Beach, CA 90755, USA.
CoachSquad is designed to provide AI-driven coaching advice, training guidance, and performance feedback to athletes and, when applicable, their parents or legal guardians, worldwide.
This Policy explains how we collect, use, disclose, and protect your Personal Information (as defined below) when you access or use CoachSquad via iOS devices, and---upon future expansion---potentially through Android devices, web browsers, or other platforms.
By downloading, accessing, or using CoachSquad, you consent to the data practices described herein. If you do not agree with this Policy, you must discontinue use of the Service immediately.
1. SCOPE AND ACCEPTANCE OF THIS POLICY
This Policy applies to all users of CoachSquad anywhere in the world. By using the Service, you acknowledge that your Personal Information may be collected, used, and disclosed in accordance with this Policy. Where required by law, we may request your explicit consent before processing certain types of data. If you do not consent to any part of this Policy, please do not use CoachSquad.
2. INFORMATION WE COLLECT
We may collect various categories of information to provide and improve the Service, including but not limited to:
a. Personal Information:
"Personal Information" refers to information that identifies, relates to, or could reasonably be linked with you, such as:
Account Information: Name, email address, username, and any profile details you choose to provide.
Contact Information: Email address, postal address, telephone number (if voluntarily provided).
Parent/Guardian Information (where applicable): If an athleteuser is a minor, we may collect a parent's or legal guardian's contact information to facilitate appropriate consent and supervision.
b. Usage Data:
We may collect information about how you interact with CoachSquad, including:
App Interactions: Pages viewed, features used, session duration, frequency of use, and in-app navigation.
Query and Coaching Data: Text-based or voice-based queries you submit to your AI Coach, and AI-generated responses provided to you.
Video Content and Analysis: If you use the video functionality, we may collect and store video clips you record or upload to CoachSquad. These videos may contain images of you or others. We use these videos solely to provide personalized coaching feedback and improve our AI models.
c. Device and Technical Information:
We may collect information about the device and software you use to access CoachSquad, including:
IP address, unique device identifiers, operating system type, browser type, language preferences, and mobile network information.
Crash logs, diagnostic reports, and performance data to troubleshoot and improve the Service.
d. Payment and Transaction Information:
If you purchase premium features, subscriptions, or other services through CoachSquad, we may process payments via a third-party payment processor. We do not store your full payment card details. We may receive limited transaction information (e.g., payment confirmation, subscription status).
3. HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:
a. Providing and Improving the Service:
To deliver the features and functionality of CoachSquad, including AI-generated coaching advice and video feedback.
To personalize your experience, tailor recommendations, and refine our AI coaching models.
b. Communication:
To respond to your inquiries, requests, or support tickets.
To send you administrative, account-related, or technical notifications, including changes to this Policy.
To provide updates, promotional materials, and other marketing communications (you can opt out at any time).
c. Transactions and Payments:
- To process and fulfill your subscription payments, verify account details, and maintain records of your transactions.
d. Analytics and Product Development:
To analyze usage patterns, diagnose technical issues, and enhance the performance, security, and reliability of CoachSquad.
To conduct research and development activities aimed at improving the quality and accuracy of our AI-driven features.
To identify trends, assess user needs, and guide future product and service enhancements.
e. Compliance, Safety, and Legal Purposes:
To comply with applicable laws, regulations, and legal obligations.
To protect the rights, property, or safety of InvisibleMatter, our users, or any other person.
To detect, investigate, prevent, and address fraud, illegal activities, or violations of our Terms of Use or this Policy.
4. SHARING AND DISCLOSURE OF YOUR INFORMATION
We do not sell your Personal Information. We may share or disclose your information to:
a. Service Providers:
We may share your information with third-party service providers who assist us in operating our business and delivering the Service. An example of this would be using third-party customer service reps to help you in a quick and timely manner. These providers are contractually obligated to safeguard your information and may only use it in accordance with our instructions.
b. Legal Compliance and Protection:
We may disclose your information if required by law or if we believe in good faith that such disclosure is necessary to:
Comply with a legal obligation, judicial order, or governmental request.
Protect our rights, property, or safety, or that of our users or the public.
c. Business Transfers:
In the event of a merger, acquisition, financing, sale of assets, bankruptcy, or restructuring involving InvisibleMatter, your information may be transferred as part of that transaction, subject to similar protections.
d. With Your Consent:
We may share your information with third parties if you expressly authorize us to do so.
5. USE OF ARTIFICIAL INTELLIGENCE (AI)
CoachSquad leverages AI technologies (including but not limited to those provided by OpenAI) to generate persona-based coaching responses, feedback, and advice. While we strive to ensure the AI provides accurate, research-backed guidance, AI outputs may occasionally be imprecise, outdated, or contain errors ("hallucinations"). You acknowledge and agree:
The AI-generated responses are informational and for guidance only; they are not professional medical, legal, or financial advice.
You are solely responsible for how you use or rely on any AI-generated content.
We use query transcripts, audio recordings, and video content primarily to improve our AI models and enhance the Service.
6. COOKIES AND SIMILAR TECHNOLOGIES
We may use cookies, web beacons, and similar technologies to store information, recognize you, and analyze your use of CoachSquad. You can configure your device or browser settings to refuse cookies, but some functionality of CoachSquad may be limited if you do so.
7. DATA SECURITY
We implement industry-standard technical, administrative, and physical safeguards to protect your Personal Information. However, no online service is completely secure. By using CoachSquad, you acknowledge that you provide your information at your own risk and that we cannot guarantee absolute security.
8. INTERNATIONAL TRANSFERS
Your Personal Information may be transferred to and stored on servers located outside your jurisdiction, including the United States. By using CoachSquad, you consent to such transfers. We take appropriate measures to ensure data protection standards consistent with applicable law.
9. RETENTION OF YOUR INFORMATION
We will retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. We may retain aggregated, anonymized, or de-identified data indefinitely.
10. YOUR RIGHTS AND CHOICES
Depending on your jurisdiction, you may have certain rights regarding your Personal Information, including:
Access and Correction: You may request access to or correction of your Personal Information.
Deletion: You may request that we delete your Personal Information, subject to legal and contractual restrictions.
Opt-Out: You may opt out of receiving marketing emails by following the "unsubscribe" instructions in such communications or by contacting us directly.
To exercise these rights, please contact us using the contact information provided below. We will respond in accordance with applicable law.
11. CHILDREN'S PRIVACY
CoachSquad is not intended for children under the age of 13, and we do not knowingly collect Personal Information from children under 13 without verifiable parental consent. If you believe we have inadvertently collected information from a child under 13, please contact us so we can promptly delete it. For minors aged 13 to 18, we advise that you use CoachSquad under the supervision of a parent or guardian and that any account creation or purchase be done with parental consent.
12. THIRD-PARTY LINKS AND INTEGRATIONS
CoachSquad may contain links to third-party websites, services, or integrations. We are not responsible for the privacy practices or the content of these third parties. We encourage you to read their privacy policies before providing any Personal Information.
13. CHANGES TO THIS PRIVACY POLICY
We may update this Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. If we make material changes, we will notify you by posting the updated Policy within the App or on our website and indicate the "Last Updated" date. Your continued use of the Service after any changes to this Policy signifies your acceptance of the updated terms.
14. CONTACT US
If you have questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us at:
InvisibleMatter LLC
2499 East Willow St.
Long Beach, CA 90755, USA
Email: contact [at] invisiblematter.ai
We will endeavor to respond to your inquiry promptly and in accordance with applicable law.
15. YOUR CALIFORNIA PRIVACY RIGHTS (IF APPLICABLE)
If you are a California resident, you may have additional rights under the California Consumer Privacy Act ("CCPA") or other applicable state laws. We will handle such requests in accordance with the law. For more information, or to submit a request, please contact us using the details above.
16. YOUTUBE API SERVICES
CoachSquad displays YouTube-based drills for sports. We do not store or require user information for accessing these drills. By using CoachSquad, you acknowledge and agree to be bound by YouTube's Terms of Service, which can be found at YouTube Terms of Service.
17. GOOGLE PRIVACY POLICY
CoachSquad uses YouTube API Services. By using CoachSquad, you agree to the Google Privacy Policy, which can be found at Google Privacy Policy.
18. USER INFORMATION AND DATA USAGE
CoachSquad does not collect, store, or require any user information for accessing YouTube-based drills. However, we may use cookies or similar technologies to enhance your experience. If you have any questions or complaints about our privacy practices, please contact us using the details provided in the "Contact Us" section above.
19. THIRD-PARTY CONTENT AND ADVERTISEMENTS
CoachSquad may allow third parties to serve content, including advertisements. These third parties may place, access, or recognize cookies or similar technologies on your devices or browsers.
20. DATA DELETION AND REVOCATION
If CoachSquad accesses or uses Authorized Data, you can revoke our access to your data via the Google security settings page at Google Security Settings. For any questions or complaints about our privacy practices, please contact us using the details provided in the "Contact Us" section above.
By using CoachSquad, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree, you must discontinue use of the Service immediately.
